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Privacy Policy

At Sally Talbot Acupuncture, your privacy is important to me. I am committed to protecting your personal data and privacy in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

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This privacy policy outlines how your personal information is collected, used, and protected when you visit this website or receive treatment at my clinic.

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1. What information I collect

I may collect and store the following information:

  • Name, contact details (email address, phone number, address)

  • Relevant medical history and treatment notes

  • Information you provide when booking appointments or filling in contact forms

​This information is collected via forms you complete, discussions during consultation, and appointment interactions.

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2. Why I collect your data

I have a legitimate interest in maintaining accurate records about your health and progress, which enables me to treat you safely and appropriately.

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I collect this data to:

  • Contact you about appointments or relevant updates

  • Provide safe and effective treatment based on your medical history

  • Keep accurate records as required by law and my professional insurance

  • Improve services and respond to enquiries

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3. How your data is stored

Your personal and medical information is stored securely, securely using Cliniko, a GDPR-compliant practice management software. Cliniko uses encrypted servers and robust security measures to protect your data, further details can be found at http://cliniko.com/security/. Access to your information is restricted to authorised personnel involved in your care.

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In some cases, your data may also be stored in physical files (e.g. consultation notes) or in password-encrypted digital systems (such as secure folders or devices) that are only accessible by authorised personnel. All reasonable steps are taken to ensure your data remains confidential and protected, regardless of format.

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4. Sharing your information

I do not share your data with third parties unless:

  • You provide explicit consent

  • It is required by law

  • It is necessary to protect your vital interests (e.g. in a medical emergency)

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5. How Long I Keep Your Data

I am legally required to retain your records for:

  • 8 years from your last appointment

  • Or until you reach the age of 25, if you were under 18 at the time of your last treatment

After this, records will be securely destroyed within a maximum of 10 years

 

6. Your rights

You have the right to:

  • Access the personal information I hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (unless legally required to retain it)

  • Withdraw consent for future communications at any time

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7. Cookies

This website may use cookies to enhance your browsing experience. These are small data files that help analyse website traffic. You can manage cookie settings in your browser at any time.

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8. Contact

If you have any questions about this policy or your personal data, in the first instance please contact:

  • Sally Talbot

  • Email: sally@sallytalbotacupuncture.co.uk

  • Phone:07951 460762

  • Address: Ishta Centre, 26 Kings Avenue, Stone, Staffordshire & Unit 2, Hurricane Close, Stafford.​

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If you have concerns about how your data is handled, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.co.org.uk/concerns/.

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